I will only accept returns of merchandise if an item is found to be defective. If it is an item I can re-create I will do so and send the new one. If it is not an item I can re-create I will offer another item from my shop (equal or lesser value) in exchange. If there is no other item comparable in my shop at that time, I will issue a refund. The item in question must be returned to me (customer pays return shipping) before I will issue a refund or send a replacement item. If the item is indeed found to be defective, the cost of return shipping will also be refunded. No refund is given for items that are not defective. You will have up to 15 days after the original shipping date (30 days for international orders) to return an item. You must e-mail me at returns (at) gailavira.com before returning merchandise. I will accept returns only if there are no obvious signs of abuse to the item in question. If it appears the item has been abused in any way I will return the item to the customer AS IS. |